Shipping & delivery

 

We happily ship to anywhere in Australia. We are proud partners of Sendle www.sendle.com – the first carbon neutral courier company in Australia. We also use Australia Post for smaller items.

 

We charge a flat rate of $7.50 shipping on orders. 

 

We offer FREE SHIPPING on all orders over $50.

We also offer a free pickup in Adelaide.  Just select this option at checkout and we will arrange a time to hand over your goodies.

 

We only despatch orders on Tuesdays and Fridays.  We believe this is better for the environment.  If your order is urgent please let us know and we will try to accommodate your request. You can expect your order to arrive 4-6 business days after placing your order depending on your area.

 

 

International - shipping

 

Please contact us directly on sales@saffronandme.com to arrange international orders.

 

  

Terms & conditions

 

We reserve the right to cancel your order should there be reasons to do so. We will notify you immediately and refund any payments received. All orders are subject to availability of stock.

 

 

Privacy & security

 

We will never share your email address, mailing address or other personal information with any third party - without your approval unless required to by law. We do not re-sell our mailing lists or email lists.

We will, however, send you emails with information regarding your order or information on our products if you have signed up to our newsletter. You can opt out at any time.

If you have any concerns or query about your personal information held by us you should email us at info@saffronandme.com.

 

We use a recognised SSL certificate which provides safe transfer of your data.


We don’t store your credit card details on our website. This is handled by our payment gateway used to process your order. We use Square Payment Gateway for our online credit card transactions. Square processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Square gateway are secured payments.

  • Payments are fully automated with an immediate response.

  • Your complete credit card number cannot be viewed by us or any outside party.

  • All transactions are performed under 128 Bit SSL Certificate.

  • Card-processing applications adhere to PCI Data Security Standard (PCI-DSS) Level 1.

  • Square requires sensitive data to be encrypted using industry-leading methods when stored on disk or transmitted over public networks.


Returns & exchanges

 

We want you to be completely happy with your purchase. If you are unhappy for any reason, we’ll gladly accept a return of any items within 30 days of purchase and refund you the price of goods purchased excluding shipping costs.  All items need to be returned in their original packaging, unused and in new condition.  All return postage costs are at your expense and we recommend you return items by registered post. Please contact us for our full return policy and procedure at sales@saffronandme.com.

 

 

Wholesale enquries

 

We welcome trade enquiries, please contact us at

 sales@saffronandme.com

 

 

Press & media enquiries

 

Any queries, please contact us on info@saffronandme.com.

 

 

Custom Orders

Any queries, please contact us on info@saffronandme.com.

 
 
 

Shipping plus..

Free Shipping on orders over $50
(Select Free Shipping at Checkout)
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Saffron & me Pty Ltd - ABN 48 609 322 492

© Copyright Saffron and me Pty Ltd 2018