FAQs

Are your products organic?

 

Wherever possible we use organic ingredients. If we can’t source organic ingredients we choose the next best option.  We absolutely never ever use any synthetic ingredients, petrochemicals, SLS, parabens, PEGs or silicone.

 

Are your products 'Natural'?

 

We only use 100% pure essential oils to scent our products, organic where possible.  We do not use synthetic fragrances in any of our products – EVER.

 

All our Aroma Mists are made with filtered rain water and 100% pure essential oils in glass bottles. We use a solubiliser to disperse the oils in the water, this is made from almond and coconut oil.

 

Our Aroma Charms are made with felt balls from Nepal which have been handcrafted using Fair Trade practices with 100% Australian and New Zealand wool.  We use waxed cotton and non-toxic painted wooden balls. Our foil decorations are hand crafted in Adelaide.

 

Our Aroma pillows are made from organic material and filled with Australian organic wheat, lavender and/or cloves.

 

Our products are hand crafted in Adelaide.  We have taken many months to source environmentally responsible and ethical products. This is still a work in progress for us as we continue to develop our products.

 

We hand make the products ourselves and as such they may have small differences, every product is a little unique.

 

Please contact us for specific details of all of our products at info@saffronandme.com.

 

Do you know what it takes to be certified organic? Interested, read http://www.nasaa.com.au

 

Are your products tested on animals?

 

No never.

 

Where are your ingredients listed for your products?

 

You can view the ingredients by clicking on the 'Ingredient' tab on each product page. The ingredients are also listed on the labels and packaging of all our products.

 

I am vegan, what products are suitable for me?

 

We use wool in some of our aroma charms, otherwise all other products are suitable for vegans.

Why essential oils?

 

We use essential oils as we believe they offer amazing natural benefits to our range.  The sense of smell is one of the most ancient roots to our emotional life. The use of essential oils in aromatherapy can enhance a mood, ease feelings and reduce stress symptoms on the spot. While synthetic smells may satisfy in the moment, they create toxicity and imbalance in the body longer term. Essential oils on the other hand, are one of nature’s kindest gifts. They are the life force of the plant and their pure essences have been prized for thousands of years for their holistic beneficial properties and potent scents. Treat them with respect however, because of their potency, they should never be applied directly to the skin undiluted or taken internally.

 

How do I change or cancel my order?

 

If you wish to change or cancel an order please call us on 0414 870 451 or send an email to sales@saffronandme.com as soon as possible.

 

Have you sent my order?

 

You will receive an email when your order has been despatched with tracking information should you need it.

 

When will I receive my order?

 

Delivery times vary depending on where you live.  We also only despatch on Tuesdays and Fridays.  We believe this reduces our carbon footprint.

 

Where’s my order?

 

If you haven’t received your order send us an email at sales@saffronandme.com.

 

What packaging do you use?

 

We try to use recycled or environmentally responsible packaging for all our products.  This is a work in progress for us but we are still researching and looking for the best packaging solutions available.

 

I have received the wrong order?

 

Please send an email to sales@saffronandme.com and we'll sort it out as soon as possible.

 

Something is broken?

 

Send an email to sales@saffronandme.com and we'll get it all sorted for you as soon as possible. Please note we may ask for you to provide a photograph for our own quality control investigations.

 

Love our products?

 

Send us an email to sales@saffronandme.com and let us know what you love.  We want to hear your feedback as it helps us with new products.

Want to stock our products?

Email us at sales@saffronandme.com and we can send you all the details for wholesale accounts.

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Saffron & me Pty Ltd - ABN 48 609 322 492

© Copyright Saffron and me Pty Ltd 2018